Consultations- Sick Fish, Sick Pond Advice
If you are a current customer of Hanover Koi Farms, and need help with sick fish or a sick pond this advice is free and part of our services to our loyal customers. A "current customer" is someone that purchases from us on a regular/yearly basis. This includes the purchases of fish, fish food, products etc.
For pond design consultations there may be a possible fee for anyone that wants us to design their new pond or redesign and existing one. You can read more details on pond design consultations on the HKF Pond page.
If you are not a current customer, and need fish or pond advice, we ask for a donation to be paid using the link below. This is not mandatory but appreciated. Please understand that we get emails and phone calls from all over the world from folks asking for help with their fish or ponds. We try to help everyone, but this is getting quite difficult due to the sheer number of correspondence we receive. Understand that we will answer these in a priority fashion. Of course our loyal customers come first, then those that may choose to make a donation for our time. After those we will do our best to help anyone else as time allows. There is only so much time in a day and we do want to help anyone, but there may be a delay in response from us during the peak season.
We also realize that some of you don't find us or know about us until you have an issue and go searching for solutions on the Internet. So if this is the case, and you had no chance of patronizing our business, and/or you can't afford or choose not to make a donation, at minimum we would appreciate your future patronage. We sell some of the best Koi and Goldfish food on the market as well as nothing but proven quality equipment, treatments and medications.