Consultations- Sick Fish, Sick Pond Advice

If you are a current and regular customer of Hanover Koi Farms, and need help with sick fish or a sick pond this advice is free and part of our services to our loyal customers. A “current/regular customer” is someone that purchases from us on a regular/yearly basis. This includes the purchases of fish, fish food, products etc.

For pond design consultations  is a fee for anyone that wants us to design their new pond or redesign and existing one. This fee starts at $250 depending on the scope of the project.

If you are not a current/regular customer, and need fish or pond advice, we ask for a minimum donation of $100 to be paid using the Donate link below. Once paid we will contact you

 If you would like us to design your new pond or your existing one select the appropriate button link below and donate $250 and we will contact you to start the process.

 If you do not want to pay, most all the information you need for DIY is available for free on our website. 

Please understand that we get emails and phone calls  from  all over the world from folks asking for help with their fish or ponds. We try to help everyone, but this is getting quite difficult due to the sheer number of correspondence we receive. Understand that we will answer these in a priority fashion. Of course our loyal customers come first, then those that may choose to make a $100 donation for our time. After those we will do our best to help anyone else as time allows but we make no promises we can get to you in a timely manner. There is only so much time in a day  and we do want to help anyone, but there may be a delay in response from us during the peak season.

Current returning customers may contact us directly, and a donation is not required or needed for advice on sick fish and/or ponds. The is part of our service to our loyal customers!

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